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Damaged or Defective Products
No matter how careful the carriers are, accidents do happen and sometimes merchandise is damaged in transit. Here is how we handle these situations.
Refuse Delivery of Damaged or Open Boxes
If you receive your water filter and find the box opened or damaged, simply refuse delivery and contact us to report the problem.
We will get your purchase to you in good condition as quickly as possible.
Problems Found After the Package is Accepted
If you notice a problem with your order after you take delivery, contact us so we can resolve the problem quickly.
We will either send you a replacement product, or accept your return and give you a full refund, whichever you prefer.
See our satisfaction guarantee for more information.
